Project
Support
How to reach us, what to include, and what to expect back.
Stuck, found a bug, or need something the docs don't cover? Here's how to reach us.
Include what you can of:
- Your shop domain (
your-store.myshopify.com) - The
requestIdfrom any error response — it links straight to our traces - For webhook issues: the
X-Envie-Deliveryid - For imports: the job id and the dry-run report
Plans with priority support have a 24-hour response SLA and a named contact; everyone gets an answer.
Before writing
- Every API error's
typeURL resolves to a page explaining it — the fix is often right there. - The app's home page in your Shopify admin verifies the common setup problems (embed disabled, re-auth needed) on sight.
Security reports
Suspected vulnerability → security@getenvie.com. Don't include exploit details in a regular support thread; we'll open a private channel.